Family Technology Support

Technology Support Help Hotline for Staff and Students (704) 476-8142

Technology Support Hotline hours: Monday-Friday 8:00 a.m. through 3:30 p.m. during school year

Technology Support for CCS Resource Access

  • Students needing assistance with instructional assignments should contact their classroom teacher.

  • If the information below does not address your issue with gaining access to a CCS resource, please contact CCS Technology Support help hotline.

  • A limited number of drive up wireless “Hot-Spots” are available for students. Click on this link to see the locations of these.

  • Students should check email multiple times a day.

  • Public wifi options

  • Parent University

2020 Classlink Directions
2020 Canvas for the first time

"Company's security service" message!! What do I do? Click here for more guidance

NCEdCloud Account - (

  • Secondary students - Claim your Account if you haven't done so Student How to Video

  • Username is your Student ID number.

  • If you need help with a password reset, please reach out to your teacher.

How to Join Virtual Meeting

Teachers will provide a link to allow you to join. Use these resources for help if you experience issues.